It’s quite frustrating when Alexa won’t connect to wifi and you have tasks that you need Alexa to finish. You can get angry at Alexa but it won’t solve the problem. So, don’t get too frustrated because here are some easy ways to fix this issue.
Follow these steps to fix ‘Alexa not connected to internet’ issue:
1. Reboot Alexa
If you haven’t already tried it, then you should. Sometimes just a reboot can refresh the system and fix the wifi issue without further problems. Make sure to reboot once or twice and see if Alexa is able to connect to your home wifi.
2. Reboot your router
The problem could be due to network issue so reboot your router once to make sure that the problem is not due to poor signal. If there’s no internet connection then Alexa won’t be able to work. So, after rebooting the router open a browser and test whether the internet connection is working. If the internet connection is not the issue then move on to the next step.
3. Disconnect and Re-connect Alexa
Disconnect your Alexa echo or whichever Alexa device you are using, from the wifi. Now re-connect it using your wifi password. Log in using your Alexa app and reconnect the Alexa device to your wi-fi network using the setup Alexa app.
4. Update Wi-fi Password
If you recently changed your wifi password, that may be the reason why Alexa is unable to connect to your wifi network. So, it is recommended to disconnect and again setup alexa echo device or whichever Alexa device you are using. Make sure to use the correct wifi password to connect Alexa.
5. Update Amazon password
If you recently changed your Amazon account password or Alexa app password, that may be the reason why Alexa is unable to connect to your wifi network. So, the best way is to Login to Alexa app using new password, disconnect Alexa device and again setup Alexa echo device or whichever Alexa device you are using. Make sure to use the correct password to setup Alexa.
6. Relocate Alexa device
Sometimes this problem is caused due to signal dead spots. If you recently moved the Alexa device or location of your router, that may be causing a signal interruption. If there are any physical obstacles between your router and Alexa device then that might bloc wifi signals. So, relocate your Alexa to another location where the signal is strong. Move your Alexa closer to your router and try connecting to your wifi network again.
7. Check for Alexa app Updates
There’s a chance that your Alexa app needs an update and that is why it isn’t able to properly connect to your Wifi network. So, go to the app store in your smartphone and check whether there’s any update available. If an update is available, click ‘install’ and wait or the update to finish. When the Alexa app is updated try to connect with wifi network once again.
8. Reset Alexa device
If none of the above methods work then the best option is to Reset your Alexa device and run the setup again. The reset and setup process, both, may vary depending on the type of echo device you have. So, if you need any help with reset, feel free to contact our technical team for assistance.
If you have any other Amazon Alexa devices related issues our technical team would be happy to assist you. Let our trained professionals handle all your technical issues without delay. Get in touch today!